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Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose your personal information when you visit our website or use our services.

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What personal information do we collect?

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We may collect personal information from you in various ways, such as when you:

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  • Fill out a form on our website, such as a contact form, a lease application, a maintenance request, or a payment form;

  • Communicate with us via phone, email, chat, or social media;

  • Register for an account on our website or portal;

  • Subscribe to our newsletter or other communications;

  • Participate in our surveys, contests, or promotions;

  • Request information about our services or properties;

  • Provide feedback or testimonials;

  • Interact with our website through cookies or other technologies.

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The types of personal information we may collect include:

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  • Your name, email address, phone number, mailing address, and other contact information;

  • Your financial information, such as bank account details, credit card information, income, and credit history;

  • Your demographic information, such as age, gender, marital status, and occupation;

  • Your identification information, such as driver’s license number, social security number, or passport number;

  • Your rental history, references, background check results, and other information related to your lease application or tenancy;

  • Your preferences, interests, opinions, and feedback;

  • Your device and browser information, such as IP address, operating system, browser type, and other technical data;

  • Your usage and activity information, such as pages viewed, time spent, links clicked, and other behavioral data.

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How do we use your personal information?

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We may use your personal information for various purposes, such as to:

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  • Provide you with our services and fulfill your requests;

  • Process your payments and transactions;

  • Communicate with you about our services, properties, offers, and updates;

  • Respond to your inquiries, comments, and complaints;

  • Verify your identity and prevent fraud and unauthorized access;

  • Conduct background checks and credit checks as authorized by you;

  • Perform market research and analysis to improve our services and marketing;

  • Send you newsletters, surveys, contests, and promotions that may interest you;

  • Personalize your experience on our website and show you relevant content and ads;

  • Maintain and improve our website and services;

  • Comply with our legal obligations and protect our rights and interests.

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How do we share your personal information?

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We may share your personal information with:

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  • Our employees, contractors, agents, and service providers who need access to your personal information to perform their duties or provide services to us or to you;

  • Our affiliates, partners, and third parties who offer products or services that may interest you or that you have requested;

  • Our landlords, property owners, and property managers who are involved in your lease application or tenancy;

  • Our credit reporting agencies, collection agencies, and other parties who assist us with credit checks, debt recovery, and dispute resolution;

  • Our legal advisors, auditors, insurers, and other professional advisors who provide us with advice or assistance;

  • Law enforcement, regulators, courts, and other authorities who require us to disclose your personal information by law or in connection with legal proceedings;

  • Other parties involved in a merger, acquisition, sale, or transfer of our assets or business, or in the event of bankruptcy or insolvency.

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How do we protect your personal information?

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We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include:

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  • Using encryption, firewalls, and other security technologies to safeguard your personal information;

  • Limiting access to your personal information to authorized personnel who are bound by confidentiality obligations;

  • Retaining your personal information only for as long as necessary for the purposes for which it was collected or as required by law;

  • Disposing of your personal information securely and in accordance with applicable laws and standards.

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How do we use cookies and other technologies?

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We may use cookies and other technologies, such as web beacons, pixels, and tags, to collect and store information about your device, browser, and usage when you visit our website or use our services. Cookies are small files that are stored on your device by your browser. They allow us to recognize you and remember your preferences, settings, and login details. We may use cookies and other technologies for various purposes, such as to:

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  • Enhance the functionality and performance of our website and services;

  • Analyze and measure the traffic and activity on our website and services;

  • Deliver and monitor the effectiveness of our advertising and marketing campaigns;

  • Integrate with social media platforms and other third-party services.

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You can manage your cookie preferences and settings by adjusting your browser options. However, please note that some features and functions of our website and services may not work properly or as intended if you disable or reject cookies.

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What are your choices and rights regarding your personal information?

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You have certain choices and rights regarding your personal information, such as to:

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  • Access, review, update, correct, or delete your personal information that we hold;

  • Opt out of receiving marketing communications from us or our partners;

  • Request a copy of your personal information that we hold in a portable format;

  • Withdraw your consent to our use of your personal information at any time, where applicable;

  • Object to or restrict our use of your personal information for certain purposes, where applicable;

  • Lodge a complaint with us or the relevant authority if you have any concerns about how we handle your personal information.

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To exercise your choices and rights, you can contact us using the contact details below. We may ask you to provide proof of your identity and sufficient information to process your request. We will respond to your request within a reasonable time and in accordance with applicable laws and regulations.

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How do we update this privacy policy?

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We may update this privacy policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting the updated privacy policy on our website or by sending you an email or other notification. The date at the bottom of this privacy policy indicates when it was last updated. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your personal information.

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How do you contact us?

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If you have any questions regarding this privacy policy, please contact us at:

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info@porter-management.com

(301) 256-2117

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Last updated February 2024

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